Privacy Policy

The MDDirect Privacy Policy applies to the website or mobile application that is linked to this Privacy Policy provided by us or its affiliates (“MDDirect,” “we,” “us,” or “our”).


Should you choose to discontinue your services with MDDirect a refund will be issued for any unused services. Refunds cannot not be issued through your online portal. You are free to contact our accounting department at 416-922-2000 for any refund questions you may have.


You agree that your access to and/or use of the Website and any information and materials made available to you through the Website is subject to your agreement with these Terms. If you do not agree with these Terms, do not use this Website.


MDDirect will modify our Terms and Policy at any time without notice. The modified Terms will be effective upon posting on the Website. To remain in compliance, we suggest that you review our Policy, at regular intervals. Your continued use of the Website after any such changes are posted will constitute acceptance of those changes.


The information provided on this Website is for informational purposes. Any information sent through e-mail from MDDirect should not be relied upon as a medical consultation. This Website and any communications made using this Website are not designed to replace a physician’s independent judgment about the appropriateness or risks of a procedure for a given patient.


You have been granted a license to manage your personal information, secure membership payments on your computer, through our secure back-end secure portal. MDDirect will never share your information with third-party vendors and service providers, including billing, payment processing, providing medical advice for telemedicine services, management and hosting of telemedicine services, customer service, email deployment, business analytics, marketing (including but not limited to advertising, attribution, deep-linking, direct mail, mobile marketing, optimization and retargeting) advertising, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use your information for purposes other than those related to the services they are providing to us.


MDDirect may, at any time without notice, terminate or change any aspect of the Website, including changing the availability of, restricting access to, or imposing limits on any or all features or Content or links to this Website, or adding, removing or changing any fees or charges for use of any features of this Website.


We may use cookies, and similar technologies to collect this information. Cookies are small bits of information that are stored by your computer’s web browser. By using the Services, you consent to our use of cookies and similar technologies.


We may also collect technical data to address and fix technical problems and improve our Services. Your device or browser settings may permit you to control the collection of this technical data. By using the Services, you are consenting to us or any party acting on our behalf collecting this technical data. If you access the Services from an advertisement on a third-party website, application, or other service (a “Third-Party Service”) we may receive information from the owner of the Third-Party Service related to you or that advertisement. We may collect medical records from your past, current, and future health care providers. This may include information about your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories, any family history of illness, and records about phone calls and emails related to your illness.